---
title: "Photo upload not working"
description: "If your photo or logo isn’t uploading, it may be due to file size, format, or dimensions. Try converting your image."
url: https://help.titlecapture.com/en/articles/24-photo-upload-not-working
collection: "FAQ & Troubleshooting"
updated: 2026-10-30
language: en
---

# Photo upload not working

If your photo or logo isn’t uploading, it may be due to file size, format, or dimensions. Try converting your image.

**Photo Upload Not Working?**

Your image might be too large or in the wrong format. Try saving it as a JPG or PNG under 2MB, then upload again.

  
**Need to resize it?**

Use free online tools like [TinyPNG.com](https://TinyPNG.com) or [iLoveIMG.com](https://iLoveIMG.com) to resize or convert your logo quickly.

### I'm adding my photo but it's not accepted or it doesn't load.

The photo section of the platform accepts images in JPG or PNG format. 

Additionally, the photo section under profile setting accepts 200x200 pixels and around 1MB or smaller in size.

### You can also follow this guides based on your Operating software:

[IOS users - Crop, resize or rotate an image in Preview on Mac](https://support.apple.com/en-ph/guide/preview/prvw2015/mac)

[Microsoft users - How to crop, resize and enhance a photo in Windows](https://windowsforum.com/threads/ultimate-guide-to-resize-images-in-windows-11-built-in-and-online-tools.347002/)

### To convert files to JPG/PNG

If you would ever need to convert an image/logo/photo into JPG/PNG you can follow the below suggested steps:

visit this free online site: [https://convertio.co/](https://convertio.co/) and follow the next steps underneath.

![](https://desk.zoho.com/galleryDocuments/edbsn6f470bffefd51df306212a212e901d175c2a28e7522c89da5dd3006cfb02bff1f8018c13a999123852cbcb058f6244c1?inline=true)

![](https://desk.zoho.com/galleryDocuments/edbsna5e4e52c34128c242f58c0b05cd457e43747e1103f76ee80d25e0ff1929b6a2413442a9de174d5a01951207e11930587?inline=true)![](https://desk.zoho.com/galleryDocuments/edbsna9e5892c5cb08ced448d3b7252a6c58113917d46ff45d90e2d5d569311a0ee8befd54e202128e6c88dc4235c1dd14a69?inline=true)![](https://desk.zoho.com/galleryDocuments/edbsn6f470bffefd51df306212a212e901d175870b4ae690823022d0ef230c75d9754252e9881b9263d549fbfd7f434b6c906?inline=true)

### To resize/compress the photo/image

visit this free online site: [https://www.resizepixel.com/](https://www.resizepixel.com/) and follow the next steps underneath.

![](https://desk.zoho.com/galleryDocuments/edbsna9e5892c5cb08ced448d3b7252a6c581fa17cd775adad14edf8546aa78d20023bb175d27bd85b103dd00b0be98c331b8?inline=true)

![](https://desk.zoho.com/galleryDocuments/edbsn9a1b07acd37f030f276b8bd87c91b858401b07674d8365d5da89a2a305829522ea43178c8e8b63c4e888cad236e0b095?inline=true)

![](https://desk.zoho.com/galleryDocuments/edbsnb31ec4048b5b21e03a6d209c49b5bb448fb94a6dd68eb35bfcc9c0267200db8e9e03250d0ea677f6bdd3b29f7334f873?inline=true)

After downloading the image you can then go back to [updating your Photo on your Platform under Profile setting](https://help.titlecapture.com/en/articles/17-updating-your-profile.md)

* * *

If you need assistance on anything above, please contact the TitleCapture Support Team at [support@titlecapture.com](mailto:support@titlecapture.com). We'll be ready to assist you!