---
title: "Property Address Troubleshooting"
description: "Our platform uses Google's Maps geolocator for address searches in the platform. Here are some tips for troubleshooting issues with this field."
url: https://help.titlecapture.com/en/articles/30-property-address-troubleshooting
collection: "FAQ & Troubleshooting"
updated: 2026-11-04
language: en
---

# Property Address Troubleshooting

Our platform uses Google's Maps geolocator for address searches in the platform. Here are some tips for troubleshooting issues with this field.

**There's a few of factors that could lead to you seeing the "Not Enabled" Message when typing your address in:**

-   You are typing an address not/not yet supported by your application. If that's the case you can reach out to the Title Company admin so you can find out if that State/Address will become available in the future.
    
-   Your browser may be overloaded with unnecessary data, which can affect its performance. To resolve this issue, try performing a [Hard Reload and clearing your Cache](https://help.titlecapture.com/en/articles/55-performing-a-hard-reload-and-emptying-cache.md), as this often helps restore functionality.
    
-   You are adding a zip code or pasting the address with a zip code. You can type the address and you'll notice that there's a smart suggestion that would appear below. Make sure that you are clicking on the right address underneath.
    

![](https://desk.zoho.com/galleryDocuments/edbsn751f81bf18c9c71e4408e7c817d63601cf84d8ecb33a080801cd1a272e9cd46b8e50064a6471fba16b59a4abccb83cd3?inline=true)

-   If you are quoting for vacant land and/or new construction, you may enter the county and state or even the city and state combination in the platform as seen below.
    

![](https://staticfiles.gleap.io/gattachments/Qvw0bU7MmIelxJg7atpnR1eNlpCNL5lXGzcxDdnGFkJB9jgKBQJLB4ms1Jq3Pqp7eoogGW8kkkY.png)

**If you are still having trouble, please contact the TitleCapture Support Team at** [support@titlecapture.com](https://mailto:support@titlecapture.com) **and we will be happy to assist you.**