---
title: "Performing a Hard Reload and Emptying Cache"
description: "Experiencing issues or seeing outdated information on your app? A hard reload and cache clear often solve the problem!"
url: https://help.titlecapture.com/en/articles/55-performing-a-hard-reload-and-emptying-cache
collection: "FAQ & Troubleshooting"
updated: 2026-11-04
language: en
---

# Performing a Hard Reload and Emptying Cache

Experiencing issues or seeing outdated information on your app? A hard reload and cache clear often solve the problem!

### **Hard Reload and Empty Cache in Google Chrome**

To perform a hard reload in Chrome, please press **CTRL+Shift+I** or right click and select “**Inspect**”.

![](https://desk.zoho.com/galleryDocuments/edbsn7a05807c6acc81799ea6df63fde0837d9a6f26aadd2da50150aa5f3881e13d21f4c1ea9c05a29e977e5dafb9631c8084?inline=true)

Next, right click on the reload button and select “**Empty Cache and Hard Reload**”

![](https://desk.zoho.com/galleryDocuments/edbsn60ba89ba6809a18bf3d1ed524d1fb918dbb15204683ea5cad6472f2fbb40dd6f7a240e21b130313fac9fd45b0e4835fb?inline=true)

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### **Hard Reload and Empty Cache in Internet Explorer**

 To Empty Cache in IE press **CTRL+Shift+delete**. Check “Temporary Internet files and website files” and select “**Delete**”.

![](https://desk.zoho.com/galleryDocuments/edbsn36f446f64b18fb639102fa76109c7dcbd2aa97b9831a6dbf9173f23d5915e55dd29c5c20fe911c7deea67ea7b9586b63?inline=true)

To perform a hard reload in IE please press **CTRL+F5**. Please note if your keyboard has functions associated with the F keys, you may have to press **CTRL+Fn+F5**.

### Hard Reload and Empty Cache in Safari

To do a hard reload in Safari press **Shift** on your keyboard while clicking the **Refresh** button.

![](https://desk.zoho.com/galleryDocuments/edbsn1ae3280825b47125a5fdc5a85ff6d16613dc815fb55eb7b074f2a692305338d9f606c40ec6e74df392e44360676d5b72?inline=true)

Or press **Command** (⌘) + **Option** (⌥) + **R** on your keyboard.

To empty cache, click on the Safari tab at the top right of your screen and choose Preferences from the dropdown menu.

![](https://desk.zoho.com/galleryDocuments/edbsn36f446f64b18fb639102fa76109c7dcb9b60a08adbcf48322e882f4275bce318b4d25fae6d54c4bea364abe43aaf384c?inline=true)

Click the **Advanced** tab of the menu that pops up.

At the end of the tab, select the “**Show Develop menu in menu bar**” box and close the Preferences menu.

Click the **Develop** tab from the Safari menu at the top of the page

Click **Empty Caches** from the dropdown men

You can also visit this website for additional reference on how to [How to Hard Refresh on a Mobile Device](https://www.sleeplessmedia.com/2016/04/20/how-to-hard-refresh-on-a-mobile-device/)

If you are still having trouble, please contact the TitleCapture Support Team at [support@titlecapture.com](mailto:support@titlecapture.com) and we will be happy to assist you.