Property Address Troubleshooting
Our platform uses Google's Maps geo locator for address searches in the platform. Here are some tips for troubleshooting issues with this field.
There's a few of factors that could lead to you seeing the "Not Enabled" Message when typing your address in:
- You are typing an address not/not yet supported by your application. If that's the case you can reach out to the Title Company admin so you can find out if that State/Address will become available in the future.
- Your browser may be overloaded with unnecessary data, which can affect its performance. To resolve this issue, try performing a Hard Reload and clearing your Cache, as this often helps restore functionality.
- You are adding a zip code or pasting the address with a zip code. You can type the address and you'll notice that there's a smart suggestion that would appear below. Make sure that you are clicking on the right address underneath.
- If you are quoting for vacant land and/or new construction, you may enter the county and state or even the city and state combination in the platform as seen below.
If you are still having trouble, please contact the TitleCapture Support Team at support@titlecapture.com and we will be happy to assist you.
Related Articles
Setting Your Default Costs and Property Tax Rates
I. Setting Your Default Costs: Log into your TitleCapture account. Click your profile icon in the top-right corner of the TitleCapture app to open the dropdown menu, then select “My Default Costs.” On the My Costs tab, you'll see a list of fee types ...How do I update the address or phone number for my company?
If you have moved or changed your phone number, please send an email to support@titlecapture.com and we will be glad to make the update in your application. Did this answer your question? Thanks for the feedback There was a problem submitting your ...Generating a Seller Net Sheet
Start a New Estimate: Expand the "New Estimate" tab from the menu options at the top of the dashboard. A drop-down menu will appear with several options. From there, click the "Seller Net Sheet" option under the "For Sellers" section. Enter the Quote ...Generating a Buyer Estimate
Generating a Buyer Estimate Start a New Estimate: Expand the "New Estimate" tab from the menu options at the top of the dashboard. A drop-down menu will appear with several options. From there, click the "Buyer Estimate" option under the "For Buyers" ...Generating a Title Quote
Start a New Estimate Expand the "New Estimate" tab from the menu at the top of the dashboard. From the drop-down menu, click the "Title Quote" option under the "Quotes" section. Enter the Title Quote Details: o modify the name, click the pencil icon ...